Refund and cancellation policy
This policy applies to paid franchise performance benchmarking engagements with Next Latticecore Co., Ltd. It does not cover products we do not offer.
Eligibility
Refunds are assessed against the signed engagement letter, the fees already paid, and how much work has started. Informational website pricing is not a binding invoice.
Timeframe to request
Cancellation or refund requests should be sent in writing to info@next-latticecore.click within seven days of the event giving rise to the request, or sooner if a workshop date is involved.
Full or partial refunds
If we cancel an engagement before work begins, fees paid for that engagement are refunded in full. If you cancel before data validation starts, we refund fees minus any non-refundable deposit stated in the engagement letter. After validation or modelling has begun, refunds are partial and reflect completed stages.
Non-refundable items
Deposits marked non-refundable, third-party venue costs already incurred for workshops, and printed materials already produced at your request are not refundable.
Work already started
Completed stages—intake, validation, scorecard drafting, or briefing preparation—are charged proportionally. Unused later stages may be credited or refunded as agreed in writing.
Workshops and briefings
Operator Briefing Workshops may be rescheduled once without fee if you give at least five business days’ notice. Later cancellations forfeit the session fee unless we can reassign the slot. No-shows without notice are charged in full.
Process and timing
Email info@next-latticecore.click with your engagement reference, reason, and preferred resolution. We confirm receipt within three business days and aim to complete approved refunds within fourteen business days via the original payment method.
Contact
025417017 · info@next-latticecore.click · Street: 15/14 Soi Sangkhawatana 2 Latphrao Road , Latphrao; City: Chatuchak; State/province/area: Bangkok; Zip code: 10900; Country calling code: +66; Country: Thailand